All orders are processed usually within 24 hours, however please allow for up 1-3 business days- processing time in cases of high order volume, public holidays, or unforeseen delays.

Shipping typically takes 3-5 business days within the U.S. For international orders, shipping may take 7-10 business days, depending on the location. You will receive a tracking number once your order has shipped.

House of Luxe Hair Refund & Return Policy

Due to the nature of our hair products, all sales are final. House of Luxe Hair does not accept returns or exchanges for a change of mind, an incorrect item selected by a customer, or a product that has been used or altered.

If your order arrives defective, damaged, incomplete, or different from what you ordered, please email us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging. Please inspect your order as soon as it arrives.

Do not install, wash, wet, cut, color, unravel, or otherwise alter a product you intend to report. Do not cut the lace on a wig. Altered or used products generally cannot be accepted for return because we may be unable to verify their original condition. Contact us before sending anything back; we will provide instructions if a return is needed.

Defective or Incorrect Items

We review each reported issue and may ask you to return the product for inspection. If a return is authorized, the item must be in its original, unused condition and include its original packaging, tags, accessories, and any items supplied with it.

Once we receive and inspect the return, we will email you with the outcome. For a verified defect or an error by House of Luxe Hair, we will offer an appropriate resolution, such as a replacement, exchange, or refund, as applicable. We will provide return shipping instructions for an error on our part.

Custom Orders and Ready-to-Wear Wigs

Custom orders and ready-to-wear wigs are final sale, except where an item arrives defective or incorrect. Please review all product details before purchasing a ready-to-wear wig and consult your stylist if you are unsure about fit or installation.

If there is an issue with your wig, contact us within 48 hours of delivery before installing it or cutting the lace. A wig with cut lace cannot be accepted as an ordinary return.

Order Changes and Cancellations

Please check your selections, shipping address, and any discount codes before completing checkout. Once an order has been processed, we generally cannot change it, add a discount, or cancel it.

Shipping and Delivery

Please verify your shipping address at checkout. If you notice an error after placing an order, contact us immediately. Once a package has shipped, contact the carrier about available delivery changes and let us know so we can review any options available to us.

If tracking shows a package as lost, damaged, or delivered but you cannot locate it, email us so we can help investigate. Claims will be handled according to the circumstances and applicable law.

Original shipping and delivery charges are generally nonrefundable for customer-requested cancellations or returns. International customers are responsible for any applicable customs duties, taxes, and import fees, unless stated otherwise at checkout.

If you refuse a package or it is returned because of an address error, we may deduct the original shipping cost, return shipping charges, and a 20% restocking fee from any discretionary refund or credit. These deductions do not apply to returns caused by an error on our part or where prohibited by law. Any third-party package-protection fee is subject to that provider’s terms.

Order Verification

To help prevent fraud, some orders may require additional verification before shipment. If verification is needed, we will contact you with instructions. Please do not send sensitive identity documents by ordinary email unless we provide a secure method. If we cannot verify an order, we may cancel it and refund the payment to the original payment method.

Policy Updates

House of Luxe Hair may update this policy from time to time. The policy presented at the time of purchase will apply to that order, subject to applicable law.

For help with an order, contact us via email.

To ensure longevity and maintain the quality of your hair:

• Gently wash your extensions or wigs with sulfate-free shampoo and conditioner.

• Air dry or use a low-heat blow dryer.

• Store your wigs and extensions properly in a satin or silk bag to prevent tangling and damage.

Check out our Hair Care Guide for more detailed instructions.

With proper care, our wigs and extensions can last up to 12 months or more, depending on the product and how often it’s worn. Our high-quality hair is designed to maintain its softness and durability with consistent care.